DOMESTIC RETURN POLICY

We want you to love your Kikwear. If something’s not quite right, we’ve got you covered. To initiate an exchange or return, please visit our return portal here.

• FREE returns and exchanges within 30 days of delivery.
• Returns are issued as store credit.
• Exchanges are available for a different size, color, or style (based on availability).
• Each item from your original order is eligible for one exchange only.
• Shipping fees are non-refundable.
• Mystery tees and free Mystery Hats are final sale and cannot be returned or exchanged.
  

Returned items must not be worn, washed, or damaged and should have the original tags on them.

In order to exchange your item or receive store credit to purchase a new item, please visit kikwear.loopreturns.com and follow the prompts to receive your shipping label. Once your original item(s) have been received and processed by our warehouse, your exchange will be completed or your store credit will be emailed automatically.

If you request an exchange, your item(s) is not guaranteed to be in stock and will only be reserved for you once your return has been received and processed at our warehouse. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange item(s) is still in stock. If your requested item(s) is no longer in stock, you will automatically receive store credit for your return.

HOLIDAY DOMESTIC RETURN POLICY

All items purchased between November 1 and December 21, 2026, are eligible for returns for store credit or exchanges through January 31, 2027.

All returned items must meet our standard return conditions: unworn, unwashed, undamaged, and with original tags attached.

All other standard return policy terms apply.

PROMOTIONS & DISCOUNTED ITEMS

Items purchased through a promotion (including Buy 1, Get 1 50% Off) are eligible for returns and exchanges under our standard return policy.

For returns, store credit and exchange values are based on the final price paid for each item after discounts are applied.

For pre-order cancellations on orders using a multi-item promotion: If you cancel one or more items before they ship, the items you keep will be repriced at their applicable regular promotional price. For example, if you purchased two pairs of pants through a Buy 1, Get 1 50% Off offer and cancel one pair, the remaining pair will be repriced at its single-item price (10% off list price), and the difference will be refunded to your original payment method.

If you keep both pairs, the original pair promotional price applies.

PRE-ORDERS

Pre-order items are charged in full at checkout and ship by the date shown on the product page and in your order confirmation. That date is a ship date, not a delivery date, and December pre-orders are not guaranteed to arrive by December 25.

Gift Cards & Store Credit: Due to a limitation in our checkout system, gift cards and store credit cannot currently be applied to pre-order purchases. We apologize for any inconvenience.

Cancel anytime before your pre-order ships for a full refund to your original payment method. Email info@kikwear.com with your order number. We answer within 24-48 business hours and refunds post within 5 to 10 business days.

If we will miss your ship-by date, we email you before that date with the new date and the option to cancel for a full refund.

US orders that mix in-stock and pre-order items ship in two shipments at no extra cost. In-stock items ship within 2 business days; the pre-order ships by its date. International orders ship in one shipment once the pre-order item is in stock.

The $20 credit sent when a pre-order ships is valid January 1 to February 28 on orders of $50 or more, one per order, no cash value.

Once a pre-order ships, our standard policy applies: free exchanges within 30 days, returns for store credit.

Questions about a pre-order? Email info@kikwear.com with your order number. We answer within 24-48 business hours.

INTERNATIONAL RETURN POLICY

International orders are eligible for a return for store credit within 21 days of the delivery of your order. At this time, we are unable to offer free returns for international orders.

Please email info@kikwear.com to start your return.

EU/EFTA RETURN POLICY

Customers located in the EU/EFTA may exercise their legal right of withdrawal within 14 days of delivery.

To start a withdrawal return, customers must contact info@kikwear.com within 14 days of receiving their order. Customers are responsible for the direct cost of return shipping, including any duties, taxes, customs fees, or import/export charges, unless the item received was incorrect or defective.

Items must be returned unworn, unwashed, unused, clean, odor-free, and in resaleable condition with original tags attached. We may reduce the refund for any loss in value caused by handling beyond what is necessary to inspect or try on the item, including wear, washing, odors, stains, damage, missing tags, or any condition that requires restoration before resale.

Eligible EU/EFTA withdrawal returns will be refunded to the original payment method unless the customer chooses store credit. If a customer prefers a refund to their original payment method instead of store credit, a 30% restocking fee may be deducted from the refund.

We may withhold reimbursement until the returned item has been received or until the customer has provided proof of return shipment.