Refund policy

DOMESTIC RETURN POLICY

We want you to love your Kikwear. If something’s not quite right, we’ve got you covered. To initiate an exchange or return, please visit our return portal here.

  • FREE returns and exchanges within 30 days of delivery.
  • Returns are issued as store credit.
  • Exchanges can be made for a different size, color, or style (based on availability).
  • Please note you can only exchange an item from your original order for a different size or color (if available) once.
  • Shipping fees are non-refundable.
  • Mystery tees are final sale and cannot be returned or exchanged

Returned items must not be worn, washed, or damaged and should have the original tags on them.

In order to exchange your item or receive store credit to purchase a new item, please visit kikwear.loopreturns.com and follow the prompts to receive your shipping label. Once your original item(s) have been received and processed by our warehouse, your exchange will be completed or your store credit will be emailed automatically.

If you request an exchange, your item(s) is not guaranteed to be in stock and will only be reserved for you once your return has been received and processed at our warehouse. We suggest dropping off your return ASAP to increase the likelihood that your requested exchange item(s) is still in stock. If your requested item(s) is no longer in stock, you will automatically receive store credit for your return. 

PROMOTIONS & DISCOUNTED ITEMS

Items purchased through a promotion (e.g., Buy 2 Get 2 Free) follow our standard return policy. Store credit, refund, and exchange values are based on the final price you paid for each item after all discounts were applied — under multi-item offers, the discount is applied evenly across all qualifying items, and each item's return value reflects that discounted price. Returning part of a promotional order does not change the price of the items you keep. Exchanges are honored at the promotional price paid; exchanging into a higher-priced item means paying the difference.

PRE-ORDERS

Pre-orders are the one exception to our store credit policy. Your item hasn't been made or shipped yet, so if you change your mind, you get your money back. No questions asked.
  • Cancel any time before your pre-order ships and we'll refund you in full, to your original payment method. Not store credit.
  • To cancel, email info@kikwear.com with your order number and we'll take care of it.
  • Refunds are issued within 5-7 business days.
  • Cancelling part of an order? We'll refund the cancelled items only. Anything else in your order ships as normal.
  • Cancel your entire order before it ships and we'll refund the shipping too.
  • Free gifts follow what's left in your order. If the items you're keeping still qualify for the offer, your free gift still ships. If cancelling drops your order below what the offer requires, the free gift comes off too.
  • This applies to all pre-orders, domestic and international.
SHIP DATES. Pre-order ship dates are our best estimate, and we give you the closest one we can. If we're going to miss it, we'll email you before the date passes and tell you where things stand. And you can cancel for a full refund at any point right up until your order ships. That never expires while you're waiting.

Once your pre-order ships, even if it ships early, our standard return policy takes over: 30 days from delivery, free domestic returns for store credit and exchanges.

Questions about a pre-order? Email info@kikwear.com with your order number. We answer within 24-48 business hours.

INTERNATIONAL RETURN POLICY

International orders are eligible for a return for store credit within 21 days of the delivery of your order. At this time, we are unable to offer free returns for international orders.

Please email info@kikwear.com to start your return.

EU/EFTA RETURN POLICY

Customers located in the EU/EFTA may exercise their legal right of withdrawal within 14 days of delivery.

To start a withdrawal return, customers must contact info@kikwear.com within 14 days of receiving their order. Customers are responsible for the direct cost of return shipping, including any duties, taxes, customs fees, or import/export charges, unless the item received was incorrect or defective.

Items must be returned unworn, unwashed, unused, clean, odor-free, and in resaleable condition with original tags attached. We may reduce the refund for any loss in value caused by handling beyond what is necessary to inspect or try on the item, including wear, washing, odors, stains, damage, missing tags, or any condition that requires restoration before resale.

Eligible EU/EFTA withdrawal returns will be refunded to the original payment method unless the customer chooses store credit.

We may withhold reimbursement until the returned item has been received or until the customer has provided proof of return shipment.