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We ship straight out of Los Angeles — every order is packed, processed, and shipped within 1–2 business days, so you get your KIKs fast.

We ship internationally; duties/taxes vary by country.

We want you to love your KIKs. If something’s not quite right, we’ve made the process simple.

Domestic (U.S.) Exchanges: Free within 30 days of delivery. You can exchange for a different size, color, or style (based on availability). Each item is eligible for one exchange per original order.

Domestic (U.S.) Returns: Free within 30 days of delivery for store credit only, once your item is received and approved. Items must be unworn, unwashed, undamaged, and have original tags attached.

Holiday Returns: Items purchased between November 1 and December 21, 2026, are eligible for returns for store credit or exchanges through January 31, 2027. All returned items must meet our standard return conditions.

Start your return or exchange at kikwear.loopreturns.com.

Promotional Orders: Items purchased through promotions follow our standard return policy. Return, exchange, and store credit values are based on the final discounted price paid for each item.

Pre-Orders: Pre-order items are charged in full at checkout and ship by the date shown on the product page and in your order confirmation. This is a ship date, not a delivery date. December pre-orders are not guaranteed to arrive by December 25. Gift Cards & Store Credit: Due to a limitation in our checkout system, gift cards and store credit cannot currently be applied to pre-order purchases. We apologize for any inconvenience. You can cancel any pre-order before it ships for a full refund to your original payment method. Email info@kikwear.com with your order number or use the cancel link in any pre-order email. Refunds post within 5 to 10 business days. If we miss your ship-by date, we'll email you before that date with the new date and the option to cancel for a full refund. Once your pre-order ships, our standard return policy applies.

Promotional Pre-Order Cancellations: If you cancel one or more items from an order using a multi-item promotion (such as Buy 1, Get 1 50% Off), the items you keep will be repriced at their applicable single-item price (10% off list price), and the difference will be refunded to your original payment method. If you keep both qualifying items, the original promotional pair price applies.

International: Orders outside the U.S. are eligible for returns for store credit within 21 days of delivery. Return shipping costs are the customer's responsibility. Please email info@kikwear.com to start your return.

EU/EFTA: Customers located in the EU/EFTA may exercise their legal right of withdrawal within 14 days of delivery. To start a withdrawal return, contact info@kikwear.com within 14 days of receiving your order. Customers are responsible for return shipping costs and applicable duties, taxes, and customs fees unless the item received was incorrect or defective. Items must be returned unworn, unwashed, unused, clean, odor-free, and in resaleable condition with original tags attached. Eligible refunds are issued to the original payment method unless store credit is chosen. A 30% restocking fee may apply to refunds requested to the original payment method.

Machine wash cold-normal cycle. Wash inside out with like colors.

Do not bleach, tumble dry low.

Dry clean possible.